Joanne James

2694 Dodd Road, Willoughby Hills, OH  44094

440-951-3065

jjames@netguild.com

Summary

Seasoned programmer and database professional with drive to excel having experience in multiple industries: health care, banking, transportation, sports and consulting.  

Computer skills

Languages

·        Proficient in: SQL, VBA

·        Familiar with: Microsoft Visual Basic .net, HTML, Excel, SourceSafe, Subversion

Software

·        Database: Microsoft Access 2003, 2010, Microsoft SQL Server 2008R2, SSRS and Progress

·        Platforms: Microsoft Windows 7 64-bit

Experience

Consulting

Beacon Hill

·        Worked on automated Premium calculation system for Workman’s  Compensation.  Made program improvements to.

Programmer Analyst/DB Designer

May-June 2013

      Dec 2003-Apr 2013

Hospice of the Western Reserve

·        Worked with multiple departments to improve and maintain various Access systems (multiple CRMs, Conference, Patient openings) and to develop new ones where required (equipment maintenance and education systems).

·        Retrieval of data from Access, SQL Server, and main EMR package in use (based on Progress).

·        Conversion of systems to SQL Server and .net.  Migration of system data to Vendor packages.

·        Creation and administration of reports stored in SQL Server Reporting Services.

Systems Analyst

2002-2003

National City Bank

·        Support of customer retention via creation and maintenance of dynamic call center scripts.

·        Worked with appropriate departments to establish requirements, suggest & implement improvements, and create standards to be used by multiple staff.

·        Querying of warehouse data, manipulation and extraction of required data, creation of checklist for monthly processing.  Use of SAS, SQL Server and Access.

Programmer/Analyst Consultant

1993-2001

Trend Consulting, Crystal Consulting, Spectrum Telecom Inc, Berrish & Assoc.

·        Support of ballpark personnel system  written in VB and SQL Server that interfaced with telephone and check-in stations.  Added timekeeping functionality.

·        Work on: National Sewing Expo system.  Insurance policy system.  Auto carrier system.

·        Built databases designed for medical office, IS consultancy and gathering of telemetric data.

Education

Cleveland State University Cleveland, Ohio

1994

·        M.S., Computer Information Science

Ursuline College, Pepper Pike, Ohio                                                                                 1979

·        B.A., Psychology